Privacy Policy

Last updated: 28 July 2026

PAIRVA respects your privacy and is committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the PAIRVA Store, create an account, place an order, contact us, or use any services made available through the Store.

By using the Store, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information. If you do not agree with this Policy, please stop using the Store and do not submit personal information through it.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected when you:

Visit or browse the Store.
Create or access an account.
Place an order or make a purchase.
Subscribe to marketing communications.
Contact customer support.
Submit a review, comment, image, or other content.
Participate in an offer or survey.
Interact with cookies and similar technologies used by the Store.

This Policy does not apply to independent third-party websites or services that PAIRVA does not operate, even where they are accessible through a link in the Store.

2. Meaning of Personal Information

Personal information means information that relates to an identified or reasonably identifiable individual.

It may include a person’s name, telephone number, email address, delivery address, order details, Internet Protocol address, device identifiers, and other information associated with a user.

3. Information We Collect

The information we collect depends on how you use the Store and the services you request.

A. Identity and Contact Information

We may collect:

First and last name.
Telephone number.
Email address.
Delivery address.
City, region, and postal code.
Country or delivery destination.
Additional information provided to assist with delivery or communication.

B. Account Information

Where customer accounts are available, we may collect:

Login credentials.
Account settings and preferences.
Order history.
Saved or favourite products.
Saved delivery addresses.
Customer-support history.

You are responsible for keeping your login details confidential and not sharing them with other persons.

C. Order and Transaction Information

When you place an order, we may collect:

Products ordered.
Quantities and prices.
Order value and delivery charges.
Discounts and promotional codes used.
Order and payment status.
Delivery and tracking information.
Return, exchange, and refund history.
Notes associated with an order.

D. Payment Information

Payments are generally processed by independent payment service providers.

We may receive limited payment-related information, including:

Payment method type.
Payment status.
Transaction reference number.
Limited final digits of the payment method, where provided by the payment provider.
Fraud-prevention and transaction-verification information.

PAIRVA does not generally store complete payment-card numbers or security codes. Those details are processed directly by the relevant payment provider under its own security procedures and privacy policy.

E. Communications and Customer-Support Information

When you contact us, we may collect:

The content of your message or request.
The contact details used.
Your order number.
Photographs or videos submitted as evidence of a product or delivery issue.
Communication and response history.
Complaints, comments, and enquiries.

F. Reviews and Submitted Content

When you submit a review, comment, photograph, or other content, we may collect:

Displayed name.
Review or comment.
Attached images or videos.
Submission date.
Technical information associated with the submission.

Some submitted content may be displayed publicly in the Store after review. You should not include personal information that you do not wish to make available to others.

G. Usage and Technical Information

Certain information may be collected automatically when you use the Store, including:

Internet Protocol address.
Device type.
Operating system.
Browser type and version.
Language and approximate time zone.
Pages and products viewed.
Date and time of visits.
Time spent on pages.
Links or advertisements that referred you to the Store.
Pages accessed after leaving the Store.
Device and browser identifiers.
Technical errors and performance data.
Shopping-cart and checkout activity.

H. Approximate Location

We may estimate your general location, such as your country or city, from your Internet Protocol address or device information.

We do not collect your device’s precise location unless a feature requires it and the necessary permission has been obtained under applicable law.

I. Marketing and Preference Information

We may collect information about:

Your consent to receive marketing communications.
Products or categories that may interest you.
Your interaction with messages and advertisements.
Language and communication preferences.
Unsubscribe requests.

4. How We Collect Information

We may collect your information from the following sources.

Directly from You

For example, when you:

Create an account.
Place an order.
Enter a delivery address.
Contact us.
Subscribe to communications.
Submit a review or complaint.
Participate in an offer or survey.

Automatically

Through:

Cookies.
Similar tracking technologies.
Server logs.
Analytics tools.
Device and browser information.

From Service Providers and Other Parties

We may receive information from:

Payment service providers.
Shipping and delivery companies.
E-commerce and hosting platforms.
Analytics and marketing providers.
Fraud-prevention services.
Social media platforms when you interact with PAIRVA through them.
Referral partners, where permitted.

5. How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use information to:

Record and process an order.
Verify payment.
Prepare products.
Arrange shipping and delivery.
Send order confirmations and updates.
Provide tracking information.
Process exchanges, returns, and refunds.
Address damaged, incorrect, or missing products.

Managing Customer Accounts

We may use information to:

Create and manage accounts.
Verify a user’s identity.
Save addresses and preferences.
Display previous orders.
Protect accounts against unauthorised access.

Providing Customer Support

We use information to:

Answer questions and enquiries.
Resolve order, payment, or delivery issues.
Review complaints.
Provide requested assistance.
Monitor and improve support quality.

Operating and Improving the Store

We may use information to:

Operate essential Store features.
Analyse page and product performance.
Understand how customers use the Store.
Improve navigation and the purchasing experience.
Identify and correct technical issues.
Develop products, services, and offers.
Measure the effectiveness of marketing campaigns.

Security and Fraud Prevention

We may use information to:

Verify transactions.
Detect unauthorised payments.
Prevent discount or promotion abuse.
Investigate unusual claims or chargebacks.
Protect the Store, customers, and service providers.
Maintain the security of systems and accounts.

Operational Communications

We may send service-related communications, including:

Order confirmations.
Payment confirmations.
Shipping updates.
Delay notifications.
Return or refund messages.
Security alerts.
Material updates relating to an account or order.

These are not marketing communications and may be necessary to fulfil an order or provide a requested service.

Marketing and Advertising

Where permitted, we may use information to:

Send PAIRVA news and offers.
Provide discounts or product recommendations.
Personalise content and advertisements.
Create advertising audiences or measure advertising performance.
Show advertisements to previous Store visitors through other platforms.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us.

Unsubscribing from marketing will not stop necessary communications relating to your orders or account.

Legal Compliance and Protection of Rights

We may use information to:

Comply with legal and regulatory obligations.
Maintain accounting and commercial records.
Evidence transactions.
Protect the rights of PAIRVA and its customers.
Handle disputes and claims.
Cooperate with competent authorities where legally required.

6. Legal Bases for Processing

Depending on applicable law and the nature of the processing, we may rely on one or more of the following legal bases:

Performing a contract or taking requested steps before entering into one.
Your consent, where consent is required.
Compliance with a legal or regulatory obligation.
The legitimate interests of PAIRVA, its customers, or its service providers, provided those interests are not overridden by your fundamental rights.
Establishing, exercising, or defending legal claims.
Protecting vital interests where necessary.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.

7. Cookies and Similar Technologies

The Store uses cookies and similar technologies to operate, improve, and analyse its services.

Essential Cookies

These may be used to:

Operate the shopping cart.
Enable account login.
Maintain a user session.
Protect Store security.
Process checkout and payment.
Save privacy choices.

These cookies generally cannot be disabled through consent controls because they are necessary to provide a service requested by the user.

Performance and Analytics Cookies

These help us understand:

The number of visits.
Frequently viewed pages.
How users navigate the Store.
Technical problems.
The performance of campaigns and content.

Preference Cookies

These may remember:

Language.
Region.
Display choices.
Favourite products.
Previous settings.

Marketing and Advertising Cookies

These may be used to:

Provide more relevant advertising.
Measure campaign results.
Limit repeated advertisements.
Understand interactions with advertisements.
Retarget Store visitors through other platforms.

You can manage non-essential cookies through the consent controls available in the Store or through your browser settings.

Disabling certain cookies may affect Store functions or prevent some features from operating correctly.

8. How We Share Information

PAIRVA does not sell personal information in exchange for money.

We may share information, to the extent reasonably necessary, with the following recipients.

Payment Service Providers

To process payments, verify transactions, prevent fraud, and issue refunds.

Shipping and Delivery Providers

To deliver orders, contact recipients, update shipment status, and resolve delivery issues.

Hosting and Technology Providers

To operate the Store, store information, provide technical support, and protect against outages and cyber threats.

Fulfilment Providers

To prepare, package, dispatch, and manage product inventory, where such providers are used.

Analytics and Marketing Providers

To measure performance, improve the user experience, and manage messages and advertising campaigns, where permitted.

Professional Advisers

Information may be shared with accountants, lawyers, auditors, or other professional advisers where reasonably necessary.

Competent Authorities

We may disclose information where required to comply with a legal or regulatory request, investigate unlawful activity, or protect the safety and rights of PAIRVA or others.

Business Transfers

If PAIRVA is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred to the successor organisation, subject to appropriate protection.

We require service providers to use information only for specified purposes and to apply appropriate security and confidentiality measures.

9. International Data Transfers

Because e-commerce and digital services may operate internationally, your information may be processed or stored in a country other than your country of residence.

This may occur when we use:

International shipping companies.
Global payment providers.
Cloud-hosting services.
Analytics, support, or marketing services operating internationally.

Where personal information is transferred across borders, we take measures required under applicable law to protect it. These measures may include contractual safeguards, legally recognised transfer mechanisms, or obtaining consent where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required under applicable legal, accounting, regulatory, and commercial obligations.

When determining a retention period, we consider:

The nature and sensitivity of the information.
The duration of the customer relationship.
The need to fulfil orders.
Accounting and recordkeeping requirements.
Return, refund, and warranty periods.
Potential disputes or claims.
Security and fraud-prevention requirements.
Legal obligations.

When information is no longer required, we securely delete, destroy, or anonymise it unless continued retention is required or permitted by law.

Some information may remain temporarily in backup systems until it is deleted under the relevant technical deletion cycle.

11. Information Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information against:

Unauthorised access.
Unlawful use or disclosure.
Unauthorised alteration.
Loss or damage.
Accidental deletion.
Cyberattacks and malicious software.

These measures may include restricted access, secure communications, system monitoring, and the selection of appropriate service providers.

However, no method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute protection against every possible risk.

12. Your Privacy Rights

Depending on the laws that apply to you, you may have some or all of the following rights:

To be informed about the information collected and how it is used.
To request access to your personal information.
To request a copy of your information.
To correct inaccurate or incomplete information.
To request deletion where legally available.
To request restriction of certain processing.
To object to certain uses of information.
To withdraw consent where processing relies on consent.
To opt out of direct marketing.
To request portability of certain information in a usable format, where applicable.
To complain to a competent data-protection authority.
To request review of automated decisions that significantly affect you, where applicable.

We may need to verify your identity before responding to a request to protect information against unauthorised disclosure.

A request may be declined or restricted where it is unlawful, manifestly excessive, affects another person’s rights, or conflicts with a legal obligation. We will provide an explanation where required.

13. Automated Processing

PAIRVA or its service providers may use automated tools to assist with:

Fraud detection.
Payment-risk assessment.
Account security.
Content or advertising personalisation.
Identifying orders requiring additional review.

We do not generally rely solely on an automated decision that produces a legal or similarly significant effect on a customer, unless this is permitted and the rights required under applicable law are provided.

14. Marketing Communications

We may send marketing communications where:

You have subscribed.
You have provided any consent required by law.
Applicable law permits communication based on an existing customer relationship.

You can stop marketing communications at any time by:

Using the unsubscribe link in the message.
Changing account preferences, where available.
Contacting us through our official communication channels.

We may retain a limited record of your unsubscribe request to ensure that marketing messages are not sent contrary to your preference.

15. Children’s Privacy

The Store is not directed at children who do not have the legal capacity to make purchases or provide valid consent for the processing of their information.

PAIRVA does not knowingly collect personal information from children without any legally required consent from a parent or legal guardian.

A parent or guardian who believes that a child has provided personal information without appropriate consent should contact us. We will take reasonable steps to investigate and delete the information where required.

16. Third-Party Links and Services

The Store may contain links or features provided by third parties, including:

Payment gateways.
Shipping companies.
Social media platforms.
Login services.
Chat or support tools.
Partner websites.

These parties operate under their own privacy policies. PAIRVA is not responsible for their independent collection or use of personal information.

You should review the privacy policy of each external service before providing personal information to it.

17. Your Responsibilities

You should:

Provide accurate and current information.
Avoid providing another person’s information without permission.
Protect your login credentials.
Avoid sending unnecessary sensitive information.
Update delivery and contact information before submitting an order.
Contact us if you suspect unauthorised account access.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Store services.
Products and operating practices.
Service providers.
Technologies.
Legal and regulatory requirements.

The updated Policy will be published with a revised “Last updated” date at the top of the page.

Where changes are material, we may provide an additional notice through an appropriate method. You are encouraged to review this Policy periodically.

19. Contact Us

For questions, complaints, or requests relating to privacy or personal information, please contact us through the Contact Us page or the official communication channels displayed in the Store.

Please provide sufficient information for us to understand your request and verify your identity where necessary. Do not send complete payment details or unnecessary sensitive information.