Terms and Conditions

Last updated: 28 July 2026

Welcome to PAIRVA.

These Terms and Conditions govern your use of the PAIRVA store and your purchase of products and services offered through it. By using the store, creating an account, or submitting an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Please do not use the store or submit an order if you do not agree to these terms.

1. Definitions

“PAIRVA”, “the Store”, “we”, “us”, and “our” refer to the PAIRVA brand and the business operating the PAIRVA online store.

“Customer”, “user”, and “you” refer to any person who visits the Store, uses its services, or purchases products through it.

“Products” include all PAIRVA products offered for sale, including:

PAIRVA Shoe Laundry Bag.
PAIRVA FreshStep Shoe Deodorising Spray.
PAIRVA Quick Cleaning Wipes.
Bundles containing two or more PAIRVA products.
Any additional products introduced to the Store in the future.

2. Eligibility

You must have the legal capacity to enter into an online purchase under the laws applicable to you.

If you are below the legal age required to enter into a contract, you may use the Store only with the consent and supervision of a parent or legal guardian.

By using the Store, you confirm that the information you provide is accurate and complete and that you are authorised to use the selected payment method.

3. Accounts and Customer Information

PAIRVA may allow customers to create an account to place and manage orders.

You are responsible for keeping your login information confidential and for activity carried out through your account.

You must provide complete and accurate contact, billing, and delivery information. PAIRVA is not responsible for delays or losses caused by inaccurate or incomplete information.

You must contact us promptly if you suspect that your account or information has been used without authorisation.

4. Product Information

We take reasonable care to display product descriptions, images, colours, dimensions, ingredients, and intended uses clearly and accurately.

However, actual colours, appearance, measurements, labels, or packaging may vary slightly because of screen settings, photography, lighting, packaging updates, or acceptable manufacturing variations.

Product images may contain footwear, accessories, or presentation items that are not included with the purchased product. The product description and order summary specify what is included.

Minor variations that do not affect the product’s essential function will not be treated as defects.

5. Proper Product Use

Products must be used and stored according to their instructions, warnings, and intended purpose.

When using a cleaning product, customers should first test it on a small concealed area, particularly when using it on delicate, coloured, coated, or unfamiliar materials.

Cleaning and deodorising results may vary depending on the type, material, and condition of the footwear, the cause of stains or odours, and the method of use.

To the maximum extent permitted by law, PAIRVA is not responsible for damage caused by:

Incorrect or unintended use.
Use on unsuitable materials.
Failure to follow instructions or warnings.
Improper storage.
Mixing the product with other substances.
Modification of the product or packaging.
Excessive or unusual use.

Nothing in this section affects liability or rights that cannot legally be excluded or restricted.

6. Prices and Currencies

Prices are displayed in the currency shown in the Store or during checkout.

Prices may change before an order is accepted. Later changes will not affect accepted orders, except in the case of an obvious pricing error.

The final amount charged may vary because of currency conversion, bank charges, or fees applied by the payment provider. PAIRVA does not control these charges.

Prices do not include delivery charges, taxes, customs duties, or import fees unless checkout clearly states that they are included.

7. Promotions, Discount Codes and Bundles

Discounts, promotional codes, bundles, and special offers may be subject to conditions, including:

A stated expiry date.
A minimum purchase amount.
Limited availability.
Product or destination restrictions.
Exclusion from other promotions.

Discount codes and promotions have no cash value and cannot be exchanged for money.

PAIRVA may refuse or cancel a promotion that has been used improperly, fraudulently, contrary to its conditions, or published because of an obvious error.

8. Placing and Accepting Orders

Submitting an order is an offer to purchase the selected products under these terms.

An order is not finally accepted merely because it has been submitted or because an automated order-received message has been sent.

The order is accepted when PAIRVA provides clear confirmation that it has been accepted, prepared, fulfilled, or dispatched.

All orders are subject to:

Product availability.
Successful payment.
Accurate customer information.
Delivery availability.
Any necessary verification.

9. Order Rejection and Cancellation

PAIRVA may reject or cancel an order before dispatch for a reasonable reason, including:

Product unavailability.
Payment failure or rejection.
Suspected fraud or misuse.
An obvious pricing or description error.
Incomplete or inaccurate information.
Delivery restrictions.
Legal or customs restrictions.
Suspected unauthorised resale.

Where payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method, subject to the processing procedures and timeframes of the relevant bank or payment provider.

10. Payment and Verification

By submitting payment information, you confirm that you are authorised to use the selected payment method and authorise the applicable charge.

Payments may be processed by independent payment service providers and may be subject to their terms and security procedures.

PAIRVA or the payment provider may request reasonable additional verification to prevent fraud or unauthorised use.

Available payment methods may vary by country, currency, or order value.

11. Shipping and Delivery

The estimated delivery period is normally 5 to 12 business days from order confirmation.

Delivery dates are estimates and are not guaranteed unless a specific written delivery guarantee is expressly provided.

Delivery may be affected by circumstances outside our reasonable control, including:

Customs procedures.
Courier delays.
Public holidays.
Weather conditions.
High order volumes.
Remote delivery locations.
Local restrictions.
Emergencies.
Other events outside reasonable control.

We will take reasonable steps to provide available tracking information and updates where an order is materially delayed.

12. Addresses and Failed Delivery

Customers are responsible for providing complete and accurate delivery addresses, telephone numbers, and delivery information.

Delivery may fail or a parcel may be returned where:

The address is incorrect or incomplete.
The recipient cannot be contacted.
The recipient is unavailable.
Delivery is refused.
The parcel is not collected.
Local delivery requirements are not met.
Required destination charges are not paid.

Where permitted by law, reasonable return, storage, or redelivery costs may be charged to the customer if the delivery failure was not caused by PAIRVA or the carrier.

Original delivery charges may be non-refundable in these circumstances.

13. International Orders and Customs

Customers are responsible for checking whether products may lawfully be imported, received, and used at the destination.

Certain liquids and sprays, including PAIRVA FreshStep Shoe Deodorising Spray, may be restricted by customs authorities, carriers, or local regulations.

Customs duties, import taxes, clearance fees, brokerage charges, and other destination fees are the customer’s responsibility unless checkout clearly states that they are included.

Where a parcel is rejected, seized, destroyed, abandoned, or returned because of:

Import restrictions.
Unpaid charges.
Customer non-response.
Inaccurate information.
Failure to meet destination requirements.

Any refund will be handled under applicable law and the Store’s policies, less any costs that may lawfully be deducted.

14. Tracking and Proof of Delivery

Tracking information may be provided where supported by the carrier and may not update in real time.

A delivery scan, recipient signature, delivery photograph, collection record, confirmation code, or other reasonable carrier evidence may be treated as proof of delivery, subject to customer evidence and mandatory rights.

Where tracking shows that a parcel has been delivered but it cannot be located, the customer should contact PAIRVA and the carrier promptly.

15. Returns, Exchanges and Refunds

Order cancellations, returns, exchanges, and refunds are governed by the Return and Refund Policy published in the Store. That policy forms part of these terms.

Products must meet the stated return conditions, without limiting mandatory rights relating to damaged, defective, incorrect, or misdescribed products.

Approved refunds are normally made to the original payment method.

The time required for a refund to appear may depend on the relevant bank or payment provider. PAIRVA does not control processing times after the refund has been issued.

16. Damaged, Defective, Incorrect or Missing Products

Customers should inspect their orders promptly after delivery.

Where a product is damaged, defective, incorrect, or missing, the customer must contact us within the period stated in the Return and Refund Policy and provide:

The order number.
A clear explanation of the issue.
Reasonable photographs or video where available.
Photographs of the packaging and shipping label where required.

We may ask the customer to keep or return the product and packaging for verification.

Depending on the circumstances and applicable law, the remedy may include replacement, refund, or another appropriate legally required solution.

17. Intellectual Property

The PAIRVA name, logos, product names, designs, text, photographs, graphics, videos, Store design, and packaging artwork are owned by or licensed to PAIRVA and are protected by applicable intellectual property laws.

The Store may be used only for personal, non-commercial shopping.

Without prior written permission, you must not:

Copy Store content.
Republish or distribute it.
Modify or reproduce it.
Sell or license it.
Commercially exploit it.
Use the PAIRVA name or logo in a way that suggests an unauthorised relationship or endorsement.

18. Reviews and Customer-Submitted Content

Any review, comment, image, or other content submitted by a customer must be:

Lawful.
Honest and not misleading.
Based on genuine experience where relevant.
Non-abusive and non-defamatory.
Respectful of the rights and privacy of others.

By submitting content, you grant PAIRVA a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use it to operate, improve, and promote PAIRVA, subject to applicable privacy and advertising laws.

PAIRVA may remove content that is unlawful, abusive, misleading, false, or irrelevant.

19. Privacy and Personal Information

Personal information is processed under the Privacy Policy published in the Store and applicable law.

Information necessary to fulfil an order may be shared with service providers, including:

Payment processors.
Shipping and delivery providers.
Hosting and technical-support providers.
Fulfilment services.
Analytics and marketing providers, where permitted.

Information will be shared only to the extent reasonably necessary to provide the relevant service. Some providers may operate in different countries.

20. Cookies

The Store uses cookies and similar technologies to operate essential features, remember preferences, improve the user experience, analyse Store performance, and provide relevant content.

By using the Store, you agree to cookies that are necessary for its operation.

Non-essential cookies may be managed through the available consent tool or browser settings, where applicable.

21. Third-Party Links and Services

The Store may use or link to services operated by third parties, including payment gateways, delivery companies, and social media platforms.

These services are governed by the terms and policies of their respective providers.

PAIRVA is not responsible for third-party content, practices, or independent failures outside its reasonable control, without affecting any responsibility that PAIRVA retains under applicable law.

22. Store Availability and Security

We do not guarantee that access to the Store will always be uninterrupted or completely free from errors.

Services may be temporarily suspended for maintenance, security, updates, technical issues, or operational reasons.

PAIRVA may correct pricing, availability, description, typographical, or technical errors when discovered.

Users are responsible for using suitable devices, software, internet connections, and security precautions.

23. Prohibited Activity and Fraud

The Store must not be used for unlawful or fraudulent activity, including:

Unauthorised payment or identity use.
False claims or information.
Chargeback abuse.
Discount or promotion manipulation.
Attempts to access or disrupt the Store.
Transmission of harmful software.
Unauthorised data collection.
Resale suggesting authorised distributor status.
Infringement of PAIRVA’s rights or the rights of others.

PAIRVA may refuse service, restrict an account, or cancel an order where it reasonably suspects prohibited activity.

Relevant information may be preserved or disclosed where reasonably necessary to investigate misconduct, protect rights, or comply with legal requirements.

24. Disclaimer

PAIRVA takes reasonable steps to provide accurate information and reliable services, but the Store is provided on an “as available” basis.

We do not guarantee that a product will be suitable for a special, unusual, or undisclosed purpose that has not been expressly confirmed in writing.

Information published in the Store does not constitute medical or specialist professional advice.

All warranties and rights that cannot legally be excluded remain unaffected.

25. Limitation of Liability

Nothing in these terms excludes or restricts liability for:

Fraud or wilful misconduct.
Death or personal injury caused by negligence where exclusion is prohibited.
Mandatory consumer rights.
Any liability that cannot legally be excluded or limited.

To the maximum extent permitted by law, PAIRVA will not be liable for indirect, consequential, special, or unforeseeable loss, or for loss of profit or opportunity.

Where liability may lawfully be limited, PAIRVA’s aggregate liability relating to an order will not exceed the amount paid for that order.

26. Events Outside Reasonable Control

PAIRVA is not responsible for delays or failure caused by events outside its reasonable control, including:

Natural disasters.
Severe weather.
Epidemics.
Civil disturbance.
Conflict.
Labour disruption.
Governmental or customs action.
Transport or communication failure.
Cyber incidents.
Utility failure.
Supplier or carrier interruption.

Nothing in this section affects obligations or rights that cannot legally be excluded.

27. Changes to Products, Prices and Terms

PAIRVA may change products, prices, promotions, Store features, and these Terms and Conditions from time to time.

Changes will not apply retrospectively to accepted orders unless required by law or agreed with the customer.

Updated terms apply from the date they are published and govern future Store use and orders.

28. Severability and No Waiver

If any provision is found to be unlawful, invalid, or unenforceable, it will be applied to the maximum lawful extent or removed without affecting the remaining provisions.

A delay or failure to enforce a right in a particular case does not waive that right.

29. Applicable Law and Disputes

These terms are subject to the mandatory laws applicable to the transaction, the customer, and the business operating the Store.

Nothing in these terms limits any mandatory consumer right that cannot lawfully be excluded in the customer’s place of residence.

Disputes will be handled by the courts or competent authorities determined under applicable law.

Customers are encouraged to contact PAIRVA first so that concerns can be reviewed and, where possible, resolved amicably.

30. Contact

For questions or complaints relating to products, orders, shipping, or these Terms and Conditions, please contact us through the Contact Us page or the official communication channels displayed in the Store.

Terms & Conditions